Frequently Asked Questions
How much will I end up paying for shipping?
Shipping and handling fees are calculated based on UPS shipping fees. Our minimum shipping and handling fee is $10. There are extra fees for over-sized items.
What happens after I place an order?
After you place your order you will recevie an email confirmation. Your credit card will be verified and then your merchandise will be shipped. If your item is not in stock, a customer service representative will call or email you promptly. If you place your order with the intention of mailing in a check or money order, then a representative will hold your order until the check arrives.
What do I do if I don't receive an order confirmation via email?
Please allow 1 business day for your email confirmation to arrive. If you're feeling especially desperate and impatient, then call 800-288-0640 and a representative will be able to give you a quick update. If you don't receive your order after 1 business day, then please call or you can just resubmit your order indicating in the notes that this order is being "resubmitted" from a previous day.
Is it safe to use my credit card online and will the information I give you remain confidential?
Yes, yes yes! Your information is used only to process your order. We do not sell customer data to anyone.It is kept strictly inhouse. We use secure servers to process your orders so place your orders with 100% confidence.
Can I cancel an order I just placed?
You may attempt to cancel your order by filling out our Cancellation Form. Please do not call to cancel your orders, because we need a form submission. If your order has yet to be processed, then we will be able to cancel your order without incurring fees or charges. In the event that your order has been processed, then your package will arrive. You have 2 choices after this.
1) Refuse the package from the carrier. The package will then arrive back to us. You will be responsible for shipping and a restocking fee.
2) Accept the package and then ship it back to us w/ an RMA number. You will need to fill out our RMA Form and request a Return Number. After our customer service gives you a return number, write it on the outside of the original shipping box, with our shipping address clearly indicated and then use a carrier like UPS to send it. You will be responsible for tracking and insuring your package. If the package is lost, it will be your responsibility. You will then need to send in a claim with your carrier.
How soon will my order arrive?
Packages normally arrive in 3 to 10 working days. We have warehouses on the West and East Coast. So depending on where you live and which warehouse your item is shipped out of, it may take up to 2 weeks. If your package does not arrive within 2 weeks, email us so that we can trace it. Your item may be lost, and we will make arrangements to have another one shipped out immediately.
What happens if my merchandise comes damaged right out of the box?
We apologize for this, but this does happen sometimes when merchandise is being shipped. First of all do not panic. Call us. Do not throw away anything including the box it arrived in. It will be used as evidence by the carrier to verify that it was mishandled. Please do not use the merchandise in any way. We may then arrange a replacement item to be shipped to you. Every instance will be determined on a case by case basis.
What happens if I just want to return the merchandise because I'm unhappy with it or if I just changed my mind?
Please fill out our Return Merchandise Authorization Form. You will receive further instructions.